Support
Support tickets
Open, reply to, and close a help ticket.
Where to manage tickets
- Support — open a request with a category.
- Messages bubble (top) — read and reply.
- /support on Discord — same queue.
One ticket at a time
While a ticket is open, you cannot open another. Continue on the existing thread.
Open a ticket
- Choose a category, then a subcategory.
- Describe the issue (username, platform, server, screenshots).
- Attach files if needed (images, PDF).
- Submit — staff will reply on the thread.
Close your ticket
In the thread (Messages bubble): Close my ticket, then confirm. You can open a new one afterward.
Staff may also close the ticket from their side.